Shipping Policy
Effective Date: April 24, 2026
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note: During peak seasons or high-volume periods, processing times may be slightly extended by our fulfillment partners.
1. Shipping Destinations
We currently ship exclusively to the United States and Canada.
2. Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: During peak seasons or high-volume periods, processing times may be slightly extended by our fulfillment partners.
3. Shipping Estimates
Since we utilize a dropshipping model to offer a wider variety of specialized products, shipping times are subject to our fulfillment companies' schedules and carrier availability (USPS, FedEx, UPS, or DHL).
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US Warehoused Items: Usually arrive within 3 to 7 business days.
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Specialty/Global Inventory: May take 7 to 14 business days.
Estimated delivery dates provided at checkout are estimates only and are not guaranteed.
4. Shipping Rates
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Standard Shipping: $4.99 flat rate for orders under $50. *
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Free Shipping: We are proud to offer FREE Standard Shipping on all orders over $50.00 USD.
* Exceptions may apply depending on the size or weight of the product.
5. Order Tracking
Once your order has shipped, you will receive an email with a Tracking Number and a link to monitor your package's progress. Please allow 24-48 hours for the tracking information to update on the carrier's system.
6. Multiple Shipments
To ensure you receive your items as quickly as possible, orders containing multiple products may be shipped in separate packages if they are sourced from different fulfillment centers. You will receive separate tracking numbers for each shipment at no additional cost.
7. Import Duties and Taxes (Canada)
For orders shipped to Canada, your package may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PetJoyVault is not responsible for these charges if they are applied and are the responsibility of the customer.
8. Incorrect Address & Undeliverable Packages
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to our fulfillment partner as undeliverable, we will contact you to arrange re-shipment at the buyer's expense.
9. Lost or Stolen Packages
PetJoyVault is not responsible for packages that are confirmed as "Delivered" by the carrier. If your tracking indicates delivery but you haven't received it, please contact the local carrier office or check with neighbors.
10. Contact Us
If you have questions about your shipment or haven't received your order within the estimated timeframe, please contact our support team: Email: support@petjoyvault.com Website: https://petjoyvault.com/contact