Privacy Policy
Compliance and Data Protection Standards for US and Canadian Operations
April, 24th of 2026
1. Information We Collect
At PetJoyVault, we collect information to provide better services to all our users. The types of information we gather include: 1.1 Information You Provide Directly When you make a purchase or attempt to make a purchase through https://petjoyvault.com, we collect certain information from you, including your name, shipping address, billing address, email address, and phone number. We also collect payment information; however, please note that all credit card transactions are processed securely via Stripe, and we do not store your full financial details on our servers. 1.2 Information Collected Automatically When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
2. How We Use Your Information
We use the information that we collect generally to fulfill any orders placed through the Site. This includes: Order Fulfillment: Processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Communication: Screening our orders for potential risk or fraud, and providing you with information or advertising relating to our products or services when in line with the preferences you have shared with us. Marketing: Using your email or phone number for marketing communications (Email/SMS) to provide updates on new products or special offers, provided you have opted-in to such communications. Optimization: Using the device information we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
3. Sharing Your Information with Third Parties
We share your Personal Information with third parties to help us use your Personal Information, as described above. Our operations rely on the following partners: Hosting and Platform: We use Wix to power our online store. You can read more about how Wix uses your Personal Information on their official privacy documentation. Payment Processing: We use Stripe to process all payments. Stripe adheres to strict PCI-DSS requirements to ensure the secure handling of credit card information. Fulfillment and Logistics: As a dropshipping-model business, we share your name, shipping address, and phone number with our fulfillment partners, specifically CJdropshipping and ZenDrop, solely for the purpose of shipping the products you have ordered. Legal Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Cookies and Tracking Technologies
PetJoyVault uses cookies to enhance your experience. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. We use cookies to maintain your shopping cart, recognize your preferences, and track the performance of our marketing campaigns. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you do not accept cookies, you may not be able to use some portions of our Site.
5. Your Rights and Choices
Depending on where you reside, you may have specific rights regarding your personal data: CCPA/CPRA (California Residents): If you are a California resident, you have the right to access the Personal Information we hold about you, to ask that your Personal Information be corrected, updated, or deleted, and to optout of the "sale" of your information (though we do not sell data in the traditional sense). Nevada Privacy Rights: Nevada residents have the right to opt-out of the sale of certain "covered information" collected by website operators. Canadian Residents: We process your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Canada, including to the United States.
6. Children’s Privacy
In compliance with the Children’s Online Privacy Protection Act (COPPA), PetJoyVault does not knowingly collect any personal information from children under the age of 13. Our website and products are all directed to people who are at least 13 years old or older. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us immediately.
7. Data Security
The security of your Personal Information is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use industry-standard encryption and secure socket layer (SSL) technology; however, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@petjoyvault.com
9. Changes to This Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this page for the latest information on our privacy practices.